Wednesday, March 9, 2016

Left hand does not know what the right hand is doing #bigbusinessesdontcare #toobig #consumerreports #help #amazon #reviews #nowhere

This is another part of the ongoing saga of my dealings with Amazon; 

One thing has become clear to me when dealing with Amazon's various "help" department and "teams" devoted to resolving issues for customers; left hand has no idea what the right hand is doing. No one seems to read the notes on my account and it leads me to believe that either they A) do not care about anything and are programmed to give generic responses or B) truly do not know what the other departments are doing to rectify the problem and honestly don't care to figure that out. This baffles me as customer service is devoted to giving service to customers, so why won't Amazon give proper service to customers for honest inquiries?

I can picture the CEO's of amazon as the big knife... I think I laughed too hard at this cartoon [found via google, it's not mine]

So, while I continue to wait for someone to at least know what they are talking about I will continue my social media posts in hopes that they bring light to this growing problem. For those not familiar with reviewing you probably have no idea what I'm referring to, but in the review world getting your reviews taken and your reviewing rights removed happens almost daily. Some are legitimate removals of reviewers that are doing shady deals with sellers, most are people like me that did nothing wrong but can't get a straight answer out of Amazon either way.

Someone recently asked me, "is reviewing that important to you?" Yes, it is and I'll tell you why... I don't have a ton of money and I live in an area that has a high cost of living so that my kids have a good life. I do reviewing to help my kids and family have things they otherwise wouldn't. I do reviewing as a hobby to get super awesome products and to provide reviews for those products so that other buyers can make an educated choice on what products they buy.

I will continue praying for an answer to this madness.

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